Frequently Asked Questions
Got questions? We've got answers!
Please note: The estimated prices shown on our website and booking form are estimates only. We'll confirm your final quote, including any deposit and bond requirements, when your booking is confirmed.
Delivery & Service Area
How much does delivery cost?
You can choose to pick up your equipment yourself at no extra cost, or have us deliver it for you. If you'd like delivery, just select that option on the booking form and let us know your event location - we'll quote you a delivery price based on distance. Delivery is available within our standard service area (approximately 1-hour drive from Mornington or Skye); for events further out, get in touch to confirm availability and cost.
What's your service area?
We're based in Mornington (VIC 3931) and Skye (VIC 3977), servicing greater Melbourne within approximately a 1-hour drive radius. This includes areas throughout the Mornington Peninsula and surrounding suburbs. For events outside this area, please get in touch to discuss.
Can you deliver on the same day I book?
We work with flexible scheduling! While we recommend booking in advance, we do our best to accommodate last-minute requests based on our availability. Contact us to discuss your needs.
Can I pick up the equipment myself, or do you deliver?
Both options are available! You're welcome to pick up and return the equipment yourself from Mornington or Skye at no extra cost, or we can deliver, set up, and collect it for you for a separate delivery fee (quoted based on your location). Just select your preference when you book.
Booking & Scheduling
How much notice do you need?
We recommend booking as far in advance as possible to secure your preferred date and time. However, we understand life happens! Contact us to see if we can accommodate your event on shorter notice.
What are your hours of operation?
We run on flexible contact hours and don't have fixed office hours. Give us a call on 0404 065 908 or 0402 147 654, and we'll work with you to arrange pickup, delivery, and event timing around our current availability.
Can you do multi-day rentals?
Yes! Let's discuss your needs. For events spanning multiple days, get in touch and we'll work out the best arrangement for you.
Damage & Cleaning Policy
What happens if equipment gets damaged?
We take pride in our equipment and want to keep everything in great condition. Normal wear and tear from events is fine, but if significant damage occurs, we'll discuss any applicable fees when we collect the equipment.
Do I need to clean the equipment?
No worries! We handle the cleaning and maintenance. You just enjoy your event. We'll clean up and take care of the equipment when we pick it up.
Power & Setup
What are the power requirements?
Power requirements vary depending on the equipment you hire. Most of our equipment (slushie machines, popcorn machines, fairy floss machines, DJ decks & speakers, and lighting rigs) require a standard 240V power outlet. Photobooths have different needs. When you book, let us know your venue details and we'll advise on the specific power requirements for your equipment and venue setup.
Can I use the equipment outdoors?
Most of our equipment works beautifully outdoors! Just ensure you have adequate weatherproof power access where needed. Some equipment (like photobooths) works better indoors or in covered areas. When you book, let us know your venue and we can advise on whether your chosen equipment is suitable for your outdoor or indoor space.
How long does setup take?
Setup times vary depending on the equipment. Most items (slushie machines, popcorn, fairy floss) take 15-20 minutes. Photobooths, DJ decks, and lighting rigs may take longer—typically 30-60 minutes depending on complexity and venue. We'll brief you on how everything works so you're all set for your event!
How much space do I need?
Space requirements depend on the equipment. Slushie machines, popcorn, and fairy floss machines need around 1.5-2 metres of floor space. Photobooths typically need 2-3 metres, while DJ decks and lighting setups vary by complexity and venue size. We'll discuss your specific venue layout when you book to make sure everything fits perfectly.
Still Have Questions?
Can't find what you're looking for? No problem! Reach out to us directly and we'll be happy to help.
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